Frequently asked questions

What payment methods do you accept?

We currently accept the following methods of payment: • Visa cards • Visa Electron • Mastercard • Maestro • American Express cards • ChinaUnionPay • Discover cards CartesBancaires • Paypal

Where is my order notification?

After placing an order a notification will be sent to the email you provided when placing the order.

How do I contact customer service?

You may contact us via the contact us page or e-mail. The address is: Emails are responded to Mon-Fri. At The Cozy Spot, we always put the customer first, you can expect a response within 2 business days.

Are there any coupon codes and if so where can we find them?

This store does have coupon codes and you can find them on our instagram page @the_cozyspot .

Where do you ship to and how does shipping work?

Please visit our shipping page for more information.

How do I check what size I need?

Our size guides can be found on the individual product page and will state measurements in inches or centimeters.

Will out-of-stock items come back?

We make every effort to keep our website as up-to-date as possible, however many product lines are fast moving and in limited supply, and some sizes may run out and therefore they will no longer be available. But the stock is typically renewed by the next week.

My item hasn't arrived yet what should I do?

You will be sent a tracking number when your item has been shipped. You can check the progress of your delivery using this. If for some reason this is not working or you see something that doesn't make sense, simply email us at We are more than happy to help you and we will try to find out where your item is If your item is lost in the post, do not worry. We will do our best to find out what happened and either issue you with a replacement or a refund upon your request, so do get in touch if you think your order has gone missing.